Frequently Asked Questions

To reset your password on the website, click on Account in the upper right-hand section of the page. In the Login page, click 'Forgot your Password? and enter your email address in the pop-up and click Submit. You will receive an email with the option to reset your password. 

Press the' Stop' button to resolve the LP (Lost Power) code on C-series chamber vacuum sealers. 

Which type of vacuum bag should I use or do I need?  We have a quick answer for you that works across all known vacuum sealers.

Typically, for rib-eye steaks, the tray can hold two steaks in a single layer, while for sirloin or filet mignon, three will also fit. You can also cook four to six pieces by stacking them, but for better results, we recommend wrapping the stack in aluminum foil.

Instead of using water as a medium for heat transfer, Neovide heats the food directly through the inner tray and thermal radiation. It combines built-in temperature sensors, algorithms, and a food probe to achieve truly precise temperature control. In Sous Vide mode or Marinate mode, the vacuum function is activated and the chamber is under vacuum. It is as if...

-22F (or -30C) is the lowest temperature the Frysta series blast freezers can be set.

Since the factory reset process does not reset the wireless settings, this process needs to be performed separately if you wish to clear the current wireless configuration.  To reset the wireless configuration, perform this process twice. Press and hold the “°C/°F” and “Start/Stop” buttons until the Wireless icon on the Control Panel begins to flash.  Allow the wireless icon flash to...

It is important to know that the timer does not automatically start once the temperature is reached, but only after pressing the ‘Start/Stop’ button. That button works in the following manner: First press – starts the pump and heater Second press – starts the timer Third press – stops the timer, heater, and pump. This design is to promote the...

With the unit plugged in, press the Power button to activate the control panel. Press and hold the ‘Start’ and ‘+’ (or ‘^’ depending on the device).  The unit will beep, the timer will change to 24:00, and the temperature will change to 60 C.

The Frysta series blast freezers are designed with ease of use in mind. To get optimal functionality from your unit, remember these few important items.

With the side power switch on, press the Power button to activate the control panel. Open the door and press and hold the Stop and Seal buttons simultaneously until the digital display shows 'rS' and the unit beeps.

With the unit in Power Saving mode (LED displays “OFF”), press “Seal” + ”Set” buttons simultaneously for 3 seconds. When the machine beeps and displays DE and rS, the default settings will be restored.  

With the unit in Power Saving mode (LED displays “OFF”), press the “Set” + ”^” buttons simultaneously for 3 seconds. When the machine beeps and displays rS, the default settings will be restored.

To switch between Celsius and Fahrenheit temperature values on the Frysta blast freezers, press and hold the 'SET' and '-' buttons for 3 seconds until the setting changes.

Yes, you can use the Handheld Vac 'n Seal to freeze soups, stews, and chilis. The key is to fill the bags and place them lower than the countertop so when you vacuum the bag tight, you can monitor the liquid and not suck it into the device. Once the liquid rises to the valve area on the bag, stop...

Storing your Vac 'n Seal or Vac 'n Seal Elite with the lid closed and locked will prematurely crush the gasket and impact the effectiveness of the vacuum. A simple way to store your Vac 'n Seal or Vac 'n Seal Elite to save the gasket is to retain and use the small cardboard V from the original packaging. If...

This issue occurs on iOS devices when all the requested permissions are not enabled. Access to the WiFi details requires these permissions and without them, the app returns this message. Simply enable the permissions for the Vesta Sous Vide app and the issue is resolved.

The E01 error occurs when the Vertical Vac Elite fails to reach a basic vacuum level. This situation typically occurs if the gasket has debris or damage or if the seam at the bottom of the door has separated. Gently clean debris from the gasket and seal area or ensure the gasket seam is tight by gently moving the ends...

Yes, altitude does impact vacuum sealing. Vacuum pump performance is impacted by atmospheric pressure because free air is less dense at higher altitudes and therefore reducing the capacity and maximum vacuum pressure that can be attained. 

Here are steps to successfully change a Vesta device from one network to a new one: Turn on the Vesta device from Standby mode. Press the C/F and Start/Stop buttons to start the pairing sequence. The WiFi symbol will blink quickly and then shut off. When the WiFi symbol is unlit, the previous settings have been cleared and allows the...